ISR Bibliography

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Ackerman, M. S., and D. W. McDonald, "Collaborative Support for Informal Information in Collective Memory Systems", Information Systems Frontiers, vol. 2, no. 3-4, pp. 333-347, 2000.
McDonald, D. W., and M. S. Ackerman, "Expertise Recommender: A Flexible Recommendation System and Architecture", Conference on Computer Supported Cooperative WORK (CSCW '00), Philadelphia, PA, pp. 231-240, December, 2000.