ISR Bibliography

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Ackerman, M. S., and D. W. McDonald, "Collaborative Support for Informal Information in Collective Memory Systems", Information Systems Frontiers, vol. 2, no. 3-4, pp. 333-347, 2000.
Ackerman, M. S., "The Intellectual Challenge of CSCW: The Gap Between Social Requirements and Technical Feasibility", Human-Computer InteractionHuman-Computer Interaction, vol. 15, no. 2-3, pp. 179-204, 2000.