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Conference Paper
Jansen, S., W. Buts, S. Brinkkemper, and A. van der Hoek, "Benchmarking the customer configuration updating process of the international product software industry", Proceedings of the 2010 international conference on software process: New modeling concepts for today's software processes, Paderborn, Germany, Springer-Verlag, pp. 369-380, July 8-9, 2010.