Jansen, S., W. Buts, S. Brinkkemper, and A. van der Hoek,  
"Benchmarking the customer configuration updating process of the international product software industry",  
Proceedings of the 2010 international conference on software process: New modeling concepts for today's software processes, Paderborn, Germany, Springer-Verlag, pp. 369-380, July 8-9, 2010.
 Grechanik, M., J. A. Jones, A. Orso, and A. van der Hoek,  
"Bridging gaps between developers and testers in globally-distributed software development",  
FSE/SDP workshop on Future of software engineering research, Santa Fe, New Mexico, USA, ACM, pp. 149-154, November, 2010.
 Servant, F., J. A. Jones, and A. van der Hoek,  
"CASI: preventing indirect conflicts through a live visualization",  
Proceedings of the 2010 ICSE Workshop on Cooperative and Human Aspects of Software Engineering, Cape Town, South Africa, ACM, pp. 39-46, 2010.
 Patil, S., A. Kobsa, A. John, and D. Seligmann,  
"Comparing privacy attitudes of knowledge workers in the U.S. and India",  
3rd international conference on Intercultural collaboration, Copenhagen, Denmark, ACM, pp. 141-150, August 19-20, 2010.
 Jensen, C.,  
"Discovering and Modeling Open Source Software Processes",  
Doctoral Dissertation: University of California, Irvine, 2010.
 Jensen, C., and W. Scacchi,  
"Governance in Open Source Software Development Projects: A Comparative Multi-level Analysis",  
6th International IFIP WG 2.13 Conference on Open Source Systems (OSS 2010), Notre Dame, IN, pp. 130-142, May-June, 2010.
 Javanmardi, S., C. Lopes, and P. Baldi,  
"Modeling user reputation in wikis",  
Statistical Analysis and Data MiningStatistical Analysis and Data Mining, vol. 3, no. 2: Wiley Subscription Services, Inc., A Wiley Company, pp. 126-139, 2010.