Dourish, P., D. Swinehart, and M. M. Theimer,
"The Doctor is In: Helping End-Users Understand the Health of Distributed Systems",
11th IFIP/IEEE Workshop on Distributed Systems Operation and Management (DSOM 2000), Austin, Texas, IEEE: New York, December 4-6, 2000.
Dourish, P., K. W. Edwards, A. LaMarca, J. Lamping, K. Petersen, M. Salisbury, D. B. Terry, and J. Thornton,
"Extending Document Management Systems with User-Specific Active Properties",
ACM Transactions on Information SystemsACM Transactions on Information Systems, vol. 18, no. 2, pp. 140-170, April, 2000.
Dourish, P., K. W. Edwards, J. Howell, A. LaMarca, J. Lamping, K. Petersen, M. Salisbury, D. B. Terry, and J. Thornton,
"A Programming Model for Active Documents",
ACM Symposium on User Interface Software and Technology (UIST 2000), San Diego, CA, ACM, pp. 41-50, November 5-8, 2000.
Scacchi, W.,
"Understanding Software Process Redesign using Modeling, Analysis and Simulation",
Software Process-Improvement and PracticeSoftware Process-Improvement and Practice, vol. 5, no. 2/3, pp. 183-195, June-September, 2000.