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Trust Research

Socio-emotional content is vital for building trusting, productive relationships that go beyond task-oriented communication in teams. But for distributed collaborators, it is challenging to communicate emotional status because of working over a distance. We propose to use non-work-related, non-competitive, and playful drawing online to encourage nonverbal expressions of emotions and interactions.

Project Dates: 
January 2015

Trust is important for effective coordination in global software development teams. However, the co-evolution of trust and coordination is often neglected. To fill the gap, we develop an evolutionary game theory model. Using the Behavior-Preference-Constraint (BPC) model and Adaptive Play, the model challenges the traditional view of trust as a static “resource” for coordination and proposes an alternative view that trust dynamically restricts people’s action choices in interacting with other team members.

Project Dates: 
January 2014

Trust remains a key challenge for globally distributed teams despite decades of research. Awareness, a key component of collaboration, has even more research around it. However, detailed accounts of the interrelationship of awareness and trust are still lacking in the literature, particularly in the setting of software teams. The gap we seek to fill with this article is to examine how software tool support for awareness can engender trust among globally distributed software developers.

Project Dates: 
January 2013