When there is a major environmental disruption such as a natural disaster or war, it is not only the technical infrastructure that needs to be repaired but also the human infrastructure. I am currently studying collaboration resilience-the extent to which people continue to work and socialize despite such a disruption. In this project we are examining the role that information technology plays in helping people repair their human infrastructure.
Over the last several years we have been studying how digital media affects people’s lives. Rather than bring people into a laboratory, I view the real world as a living laboratory--I go where people live, study, and work, to study them as they go about their normal activities. Digital media use affects people’s mood, stress, and behavior quite significantly. In particular, people experience disruptions when working with digital media due to multi-tasking and interruptions.
Collaboration is becoming ubiquitious; at the same time the emergence of new technologies have been changing the landscape of interaction and collaboration. I am interested in the effect that information technologies have on collaboration and the development of new organizational practices such as network-centricity, group-to-group collaboration, nomadic work, and large-scale collaboration. I am also very interested in how Web 2.0 technologies (blogs, wikis, social-networking sites, etc.) are used in collaboration and how they can be integrated into the course of daily work.