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Collaboration Research

Socio-emotional content is vital for building trusting, productive relationships that go beyond task-oriented communication in teams. But for distributed collaborators, it is challenging to communicate emotional status because of working over a distance. We propose to use non-work-related, non-competitive, and playful drawing online to encourage nonverbal expressions of emotions and interactions.

Project Dates: 
January 2015

Trust is important for effective coordination in global software development teams. However, the co-evolution of trust and coordination is often neglected. To fill the gap, we develop an evolutionary game theory model. Using the Behavior-Preference-Constraint (BPC) model and Adaptive Play, the model challenges the traditional view of trust as a static “resource” for coordination and proposes an alternative view that trust dynamically restricts people’s action choices in interacting with other team members.

Project Dates: 
January 2014

Trust remains a key challenge for globally distributed teams despite decades of research. Awareness, a key component of collaboration, has even more research around it. However, detailed accounts of the interrelationship of awareness and trust are still lacking in the literature, particularly in the setting of software teams. The gap we seek to fill with this article is to examine how software tool support for awareness can engender trust among globally distributed software developers.

Project Dates: 
January 2013

Anti-social behavior such as flaming and griefing is pervasive and problematic in many online venues. This behavior breaks established norms and unsettles the well-being and development of online communities. In a popular online game, Riot Games's League of Legends, the game company received tens of thousands of complaints about others every day. To regulate what they call "toxic" behavior, Riot devised the "Tribunal" system as a way of letting the community to police itself. The Tribunal is a crowdsoucing system that empowers players to identify and judge misbehavior.

Project Dates: 
April 2012

One of the many challenges of software development and maintenance is the need to collaborate among many constituents and stakeholders. For example, clients interact with software development organizations; software-development organizations consist of many developers and maintainers within the same location and across different locations; and the development organization often outsources some of the testing efforts to independent test agencies. Each of these parties may reside in different locations, often across many very disparate time zones.

Project Dates: 
May 2009