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Collaboration Research

Anti-social behavior such as flaming and griefing is pervasive and problematic in many online venues. This behavior breaks established norms and unsettles the well-being and development of online communities. In a popular online game, Riot Games's League of Legends, the game company received tens of thousands of complaints about others every day. To regulate what they call "toxic" behavior, Riot devised the "Tribunal" system as a way of letting the community to police itself. The Tribunal is a crowdsoucing system that empowers players to identify and judge misbehavior.

Project Dates: 
April 2012

One of the many challenges of software development and maintenance is the need to collaborate among many constituents and stakeholders. For example, clients interact with software development organizations; software-development organizations consist of many developers and maintainers within the same location and across different locations; and the development organization often outsources some of the testing efforts to independent test agencies. Each of these parties may reside in different locations, often across many very disparate time zones.

Project Dates: 
May 2009