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Wolfgang Emmerich London Software Systems
Managing Web Service Quality
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February 15, 2008
Friday
Refreshments and Networking: 1:30
- 2:00
Presentation: 2:00 - 3:30
Faculty Host: Richard N. Taylor, ISR
RSVP: Email RSVP required to Jessica Garcia at
by Monday February 11, 2008.
Location: UCI Calit2 Auditorium (building #325)
Cost: No cost to attend.
Directions and parking information are available.
Abstract:
The IT industry is beginning to mirror a trend towards specialization and outsourcing that has been used in others industries. Organizations are using web services for the integration of their IT systems with those of specialist service providers, such as CRM services and market places, payment and settlement services, bill presentment services and many others. Unlike in traditional supply chain management, however, the IT industry does not yet have an agreed way to manage web service quality. In this talk, I will focus on managing the service quality of web services that are used across organizational boundaries. I discuss the systematic definition of formal service level agreement languages that support the precise definition of service quality, such as latency, throughput, availability and reliability. I present how service level agreements written in these languages can be used and describe how service level agreements can be policed. I conclude the talk by sketching further research that is necessary before we have a similar grip on quality as other engineering disciplines.
About the Speaker: Wolfgang Emmerich holds the Chair in Distributed Computing in the
Department of Computer Science at University College London. He is
Director of Research in the Dept. of Computer Science. He received
his undergraduate degree in Informatics from the University of
Dortmund in 1990 and went on to conduct research into
process-centred software engineering environments. He received a PhD
in Computer Science from University of Paderborn in 1995. After a
brief post-doctoral appointment at the Software Verification
Research Centre of the University of Queensland in Brisbane, he
joined The City University as a Lecturer in 1996. He was appointed
as a Lecturer at UCL in the Department of Computer Science in 1997
and co-founded the Software Systems Engineering Research Group,
which he currently heads. In parallel to his academic career, he
worked for the Central European OMG representation on the CORBA
middleware specification and co-founded three start-up companies for
which he currently serves as a non-executive director.