MSDS Ignorance Example: Email
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Scenario: User 1 wants
to send an email message to User 2.
Stakeholders: User 1, User
2's ISP, User 2
-
User 1 knows all components/features
present in own client program
-
User 1 doesn't know requirements
or capabilities of other stakeholders
-
User 2's ISP could have (e.g.)
-
aliasing, remailing
-
filtering (spam or virus)
-
User 2 could have or not have (e.g.)
-
encryption, decryption, authentication
-
ability to handle MIME
-
autoresponder active
Email case study last year
shows plenty of unfavorable interactions